Last updated: May 12, 2026
We collect information you provide directly, including your name, email address, phone number, and restaurant details when you register. We collect order information when you place orders through our platform, including items ordered, payment information, and delivery preferences. We automatically collect device information, IP address, browser type, and usage data when you access our Service. Payment screenshots uploaded for bank transfer verification are stored securely and used solely for payment verification purposes.
We use collected information to provide and improve our digital menu and ordering services, process orders and payments, communicate with you about your orders and account, send notifications about order status updates, improve our platform through analytics, and ensure platform security and prevent fraud. Restaurant information is used to create and maintain their digital presence on our platform.
We do not sell your personal information to third parties. We share order information with the relevant restaurant to fulfill your order. Payment information is shared with our payment processing partners (Chapa) solely for transaction processing. We may share anonymized, aggregated data for analytics purposes. We may disclose information if required by law or to protect the rights and safety of our users and platform.
We implement industry-standard security measures to protect your personal information. Passwords are encrypted using bcrypt hashing. Sensitive data is transmitted over HTTPS. We regularly review and update our security practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security of your data.
We retain your account information for as long as your account is active. Order history is retained for a minimum of 12 months for record-keeping purposes. You may request deletion of your personal data by contacting us. Payment screenshots are retained for 90 days after verification, then securely deleted.
You have the right to access, correct, or delete your personal information. You can update your account information at any time through your dashboard. You may opt out of non-essential communications. You can request a copy of your data or complete account deletion by contacting our support team.
We use essential cookies to maintain your session and preferences. We use analytics cookies to understand how our platform is used. You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for the Service to function.
For privacy-related inquiries, contact us at privacy@addismenu.com or through our website at addis-menu.vercel.app.